Critical Incident Support — Centric Mental Health

Prepare, Plan, React And Support

While some industries are particularly prone to traumatic events, critical incidents can happen anywhere, at any time. It’s important to have resources and plans in place, in the case that a critical incident does occur and affect the wellbeing of one employee, a team, or even the whole organisation.

A critical incident in the workplace can involve an unexpected or potentially traumatic event that encompasses some form of loss, injury, violence or death.

To help a company prepare for and cope with any such incident, we can provide market-leading support in the form of critical incident stress management, known also as CISM. Whilst CISM is often accessed in an acute crisis management situation, our strategy also includes pre-incident preparedness, as well as a post-crisis follow up.

Pre-Incident Preparedness Training

Most crises are predictable and if they can be predicted, they can be planned for. With this in mind, it can be beneficial for organisations to plan and prepare for critical incidents by undergoing a pre-incident preparedness workshop.

Our Pre-Incident Preparedness Workshop can be delivered to management, HR, team leaders or other well placed personnel. The workshop can train and educate these key members of staff around the correct steps and procedures to implement following a critical incident. Specifically training individuals in this way allows organisations to immediately and proactively put the protocols in place that manage the initial phase of crisis management, before any of the required external support begins.

Following this training, the attendees will have a clearly understood and well-defined plan of action that minimises stress and disruption should an unforeseen crisis occur.

Acute Crisis Response

Our response to any critical incident is fast, effective, comprehensive, and based on the most up to date clinical research and best practice.

In the event of a critical incident, please reach out to our dedicated phone line that is manned by our case management team 24/7 and can provide you with advice and expertise*. Following this, our specialists can work with you to deliver the most appropriate onsite support services, which may include consultations with management around best responses, as well as group debriefing or one-to-one psychology appointments for anyone affected.

*Currently our crisis response service is only available to clients of our EAP. This is due to the rapid response timeframe required for delivering onsite CISM interventions.

Immediate Telephone Support & Advice
Onsite Management Consultations
Group Debriefing

Conference Call with Senior Clinic Team
Individual Sessions

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